What is Insight’s return policy?
Confused over how to start the return process for Insight?
For Insight, their official return policy states that:
Insight's return policy for product purchases is generally 30 days from the date of invoice. Because Insight sells many third-party IT products, their return policy often mirrors the manufacturer's return rules. In practice: You have 30 days to request a return. All returns require an RMA from Insight. Products must be unopened or in like-new condition, complete with all packaging. Opened software or licenses are not returnable (if a software package is opened or a license code issued, you own it). Special orders or custom-configured systems might be non-returnable or subject to restock fees, depending on vendor. Insight often charges a restocking fee (15-20%) on returns of non-defective items to cover the manufacturer's fee. Also, the RMA must be used within 15 days of issuance (meaning you have to get the item to Insight within that time). If a product is defective within the first 10 days, often Insight will take it back directly for exchange; beyond that, they might direct warranty through manufacturer. After 30 days, returns are not accepted for refund. Also note that Insight typically does not refund shipping charges on returns (except if it was their error). Insight will not accept returns on products that are missing parts or have been physically damaged by the customer. Summation: 30-day window, RMA required, possible 15-20% restock fee, opened software not returnable.
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | Insight accepts returns within 30 days with RMA required. 15-20% restocking fee applies to non-defective returns. RMA must be used within 15 days. Opened software non-returnable. |
| Return Time Period | 30 days |
| Non Returnables | Opened software/licenses, custom systems, and damaged items are non-returnable. All returns must be complete with original packaging and components. |
| Contact Details | Call Insight customer service within 30 days for RMA authorization. You must use the RMA within 15 days to ship your return. |
Upload your Insight receipt
Upload your Insight receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Insight.
To return items to Insight, contact their customer service within 30 days to obtain an RMA (Return Merchandise Authorization). Provide your invoice number and reason for return. Use the RMA within 15 days of issuance. Pack items securely in original packaging with all components and documentation. Include RMA information and ship via trackable method. Insight will inspect returns and process refunds minus any applicable restocking fees.
What is the Insight’s return time period?
Insight's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Insight?
Non-returnable items include opened software or issued licenses, custom-configured systems (may be subject to fees), and items missing parts or physically damaged by customer. Items must be in like-new condition with complete packaging.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Insight’s helpline:
Contact Insight customer service within 30 days to obtain RMA authorization. Use RMA within 15 days of issuance.
How do I do returns for Insight without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Insight account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Insight associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Insight receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Insight’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Insight.
Why is there a time limit on using the RMA? Insight requires RMAs to be used within 15 days to ensure timely processing and prevent inventory issues.
Can I return custom-configured computers? Custom systems may be non-returnable or subject to significant restocking fees depending on the vendor and configuration.
Have any further questions? You can check out Insight’s FAQ page for other common enquiries at this link.
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