What is Kohl's’s return policy?
Confused over how to start the return process for Kohl's?
For Kohl's, their official return policy states that:
When returning merchandise purchased on Kohls.com, any shipping costs paid on the order are not refunded. A refund will only be applied for the amount paid for the merchandise. Any amount paid for shipping on your order will not be refunded. Only items purchased on Kohls.com can be returned via mail. Any items purchased from a Kohl’s store location can be returned to any store location.
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | At Kohl's, most items can be returned within 90 days of purchase for regular transactions, or 120 days if you used a Kohl's Card. Store purchases must be returned to physical Kohl's stores at the Customer Service counter - they cannot process mail returns for in-store purchases. |
| Return Time Period | 90 days |
| Non Returnables | Beverages Opened breast pumps and accessories Sephora "final sale" items Used/damaged beauty products Premium electronics/watches after 30 days Beauty items after 60 days Registry items after 365 days Any item that fails third-party verification |
| Contact Details | 1-855-564-5705. |
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Kohl's.
The easier option for online returns is bringing them to any Kohl's store. Just take your items to the Customer Service counter along with your order number or receipt - no need to package them or print any labels. This option is completely free and usually processes faster than mail returns.
What is the Kohl's’s return time period?
Kohl's's return policy allows customers to return most items within 90 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Kohl's?
At Kohl's, there are several items that cannot be returned under any circumstances, including beverages and opened/unsealed breast pumps or pumping accessories. For beauty and Sephora products, returns are only accepted within 60 days and items must be in new or gently used condition - any Sephora items marked as "final sale" cannot be returned. Premium electronics and watches have strict requirements too: they must be returned within 30 days with original packaging (though there's a holiday exception allowing returns until January 31st for items purchased after November 1st). Registry items get a generous 365-day return window, but after that they cannot be returned.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Kohl's’s helpline:
If you need any assistance, Kohl's Customer Service is available seven days a week from 7 AM to 12 AM CT at 855-564-5705.
How do I do returns for Kohl's without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Kohl's account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Kohl's associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Kohl's receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Kohl's’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQ Section
Beyond what we have covered, here are some common questions relating to processing returns at Kohl's.
Can I return online purchases to a store?
- Yes, Kohl's accepts online returns in store. What if I can't find my receipt?
- Kohl's can look up purchases, or process a non-receipted return for store credit. Do beauty returns need original packaging?
- While packaging helps, beauty items just need to be new or gently used. What about holiday purchases?
- Special extended return window until January 31st for premium electronics, watches, and Sephora items bought after November 1st. Are there any restrictions on returns?
- Yes, Kohl's reserves the right to limit or refuse returns and may require ID verification.
Have any further questions? You can check out Kohl's’s FAQ page for other common enquiries at this link.
Found this article helpful?
Read on to find out more about Receiptor AI.
