What is Kohl's’s return policy?
Confused over how to start the return process for Kohl's?
For Kohl's, their official return policy states that:
When returning merchandise purchased on Kohls.com, any shipping costs paid on the order are not refunded. A refund will only be applied for the amount paid for the merchandise. Any amount paid for shipping on your order will not be refunded. Only items purchased on Kohls.com can be returned via mail. Any items purchased from a Kohl’s store location can be returned to any store location.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | At Kohl's, most items can be returned within 90 days of purchase for regular transactions, or 120 days if you used a Kohl's Card. Store purchases must be returned to physical Kohl's stores at the Customer Service counter - they cannot process mail returns for in-store purchases. |
Return Time Period | 90 days |
Non Returnables | Beverages Opened breast pumps and accessories Sephora "final sale" items Used/damaged beauty products Premium electronics/watches after 30 days Beauty items after 60 days Registry items after 365 days Any item that fails third-party verification |
Contact Details | 1-855-564-5705. |
Upload your Kohl's receipt
Upload your Kohl's receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Kohl's.
The easier option for online returns is bringing them to any Kohl's store. Just take your items to the Customer Service counter along with your order number or receipt - no need to package them or print any labels. This option is completely free and usually processes faster than mail returns.
What is the Kohl's’s return time period?
Kohl's's return policy allows customers to return most items within 90 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Kohl's?
At Kohl's, there are several items that cannot be returned under any circumstances, including beverages and opened/unsealed breast pumps or pumping accessories. For beauty and Sephora products, returns are only accepted within 60 days and items must be in new or gently used condition - any Sephora items marked as "final sale" cannot be returned. Premium electronics and watches have strict requirements too: they must be returned within 30 days with original packaging (though there's a holiday exception allowing returns until January 31st for items purchased after November 1st). Registry items get a generous 365-day return window, but after that they cannot be returned.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Kohl's’s helpline:
If you need any assistance, Kohl's Customer Service is available seven days a week from 7 AM to 12 AM CT at 855-564-5705.
How do I do returns for Kohl's without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Kohl's account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Kohl's associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Kohl's receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Kohl's's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Kohl's
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Kohl's.
Can I return online purchases to a store?
- Yes, Kohl's accepts online returns in store. What if I can't find my receipt?
- Kohl's can look up purchases, or process a non-receipted return for store credit. Do beauty returns need original packaging?
- While packaging helps, beauty items just need to be new or gently used. What about holiday purchases?
- Special extended return window until January 31st for premium electronics, watches, and Sephora items bought after November 1st. Are there any restrictions on returns?
- Yes, Kohl's reserves the right to limit or refuse returns and may require ID verification.
Have any further questions? You can check out Kohl's’s FAQ page for other common enquiries at this link.
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