What is Lazada’s return policy?
Confused over how to start the return process for Lazada?
For Lazada, their official return policy states that:
Lazada’s return policy allows returns within 7 to 15 days for most products, depending on the item and seller. Returns are accepted for damaged, defective, or incorrect items, and sometimes for a change of mind if the product is in original condition. Certain items like cosmetics and food are non-returnable. To return, initiate the process online, and you may need to ship the item back. Refunds are issued after inspection, typically to the original payment method or as Lazada credits. Return policies can vary by seller.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Lazada allows returns within 7 to 15 days for damaged, defective, or incorrect items, and sometimes for change of mind if the product is in original condition. |
Return Time Period | 7-15 days |
Non Returnables | Lazada does not accept returns for opened or used products, perishable goods, personalized items, intimate products, digital content, or certain health and beauty items. Sale or clearance items may also be non-returnable. |
Contact Details | 03-8601 1888 |
Upload your Lazada receipt
Upload your Lazada receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Lazada.
- Log in to your Lazada account.
- Go to “My Orders” and find the order you want to return.
- Click on “Return/Replace Item”.
- Select the reason for the return (damaged, incorrect item, etc.).
- Follow the prompts to complete the return request.
- Lazada will either provide a pickup service or direct you to drop off the item at a specified location.
- Pack the item with its original packaging and any accessories.
- After Lazada approves the return, refunds are processed to the original payment method or as credits
What is the Lazada’s return time period?
Lazada's return policy allows customers to return most items within 7-15 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Lazada?
Lazada does not accept returns for certain items, including opened or used products, perishable goods (such as food or flowers), personalized items, and intimate products (like underwear or swimwear) for hygiene reasons. Additionally, digital content or non-returnable services, such as software or downloadable items, cannot be returned. Products that fall outside the return policy, such as certain health and beauty items, sealed items that have been opened, and sale or clearance items, are also not eligible for returns. Always check the specific product return guidelines during purchase.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Lazada’s helpline:
For Lazada customer service, you can contact them through the following methods: Hotline: 03-8601 1888 (for Malaysia) Email: support@lazada.com.my Live Chat: Available through the Lazada app or website For specific country contact information, check Lazada's local websites or app.
How do I do returns for Lazada without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Lazada account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Lazada associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Lazada receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Lazada's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Lazada
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Lazada.
How can I track my order?
- You can track your order by logging into your Lazada account, going to "My Orders," and selecting the relevant order to view its tracking information.
How do I return an item?
- You can initiate a return via the "My Orders" section in your Lazada account. Select the item you wish to return and follow the instructions for your return.
What payment methods are accepted?
- Lazada accepts credit/debit cards, bank transfers, Lazada wallet, and cash on delivery (where available).
Can I change my delivery address?
- You can change your address before the order is shipped, but not once the item is on its way. Go to "My Orders" to modify your details.
Have any further questions? You can check out Lazada’s FAQ page for other common enquiries at this link.
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