Lazada's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Lazada’s return policy?

Confused over how to start the return process for Lazada?

For Lazada, their official return policy states that:

Lazada’s return policy allows returns within 7 to 15 days for most products, depending on the item and seller. Returns are accepted for damaged, defective, or incorrect items, and sometimes for a change of mind if the product is in original condition. Certain items like cosmetics and food are non-returnable. To return, initiate the process online, and you may need to ship the item back. Refunds are issued after inspection, typically to the original payment method or as Lazada credits. Return policies can vary by seller.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Lazada.

• Log in to your Lazada account.
• Go to “My Orders” and find the order you want to return.
• Click on “Return/Replace Item”.
• Select the reason for the return (damaged, incorrect item, etc.).
• Follow the prompts to complete the return request.
• Lazada will either provide a pickup service or direct you to drop off the item at a specified location.
• Pack the item with its original packaging and any accessories.
• After Lazada approves the return, refunds are processed to the original payment method or as credits

What is the Lazada’s return time period?

Lazada's return policy allows customers to return most items within 7-15 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Lazada?

Lazada does not accept returns for certain items, including opened or used products, perishable goods (such as food or flowers), personalized items, and intimate products (like underwear or swimwear) for hygiene reasons. Additionally, digital content or non-returnable services, such as software or downloadable items, cannot be returned. Products that fall outside the return policy, such as certain health and beauty items, sealed items that have been opened, and sale or clearance items, are also not eligible for returns. Always check the specific product return guidelines during purchase.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Lazada’s helpline:

For Lazada customer service, you can contact them through the following methods: Hotline: 03-8601 1888 (for Malaysia) Email: support@lazada.com.my Live Chat: Available through the Lazada app or website For specific country contact information, check Lazada's local websites or app.

How do I do returns for Lazada without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Lazada account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Lazada associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Lazada receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Lazada’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Lazada.

How can I track my order?

• You can track your order by logging into your Lazada account, going to "My Orders," and selecting the relevant order to view its tracking information.

How do I return an item?

• You can initiate a return via the "My Orders" section in your Lazada account. Select the item you wish to return and follow the instructions for your return.

What payment methods are accepted?

• Lazada accepts credit/debit cards, bank transfers, Lazada wallet, and cash on delivery (where available).

Can I change my delivery address?

• You can change your address before the order is shipped, but not once the item is on its way. Go to "My Orders" to modify your details.

Have any further questions? You can check out Lazada’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping