Neiman Marcus's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Neiman Marcus’s return policy?

Confused over how to start the return process for Neiman Marcus?

For Neiman Marcus, their official return policy states that:

At Neiman Marcus, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund. Refunds will be credited to the original form of payment. The following rules apply: Returns will gladly be accepted within 30 days of receipt, with the exception of CHANEL handbags, accessories, apparel, and shoes which are eligible for returns within 14 days of purchase. Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable). Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned. We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase. Neiman Marcus reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition. Holiday Returns: Purchases made 11/1/2024 to 12/14/2024 will have an extended return policy until 1/14/2025. All other terms and conditions of our Return Policy remain in effect.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Neiman Marcus.

For in store returns, bring the item(s) to any Neiman Marcus store. Present your receipt or provide the order number. Returns will be processed immediately, and refunds issued to the original payment method, no appointment necessary.

for Online/Mail Returns,visit neimanmarcus.com/returns to initiate your return.

• Fill out the return form included with your shipment.
• Package your items securely with all original tags and packaging.
• Attach the provided return shipping label.
• Drop off the package at any authorized shipping location.

What is the Neiman Marcus’s return time period?

Neiman Marcus's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Neiman Marcus?

Neiman Marcus maintains certain restrictions on returns to ensure product quality and customer satisfaction.Premium electronics and watches must be returned within 30 days of purchase with the original packaging and a valid receipt or account/tender lookup. Beauty Purchases (Including Sephora at Kohl's), must be new or in gently used condition and must be returned within 60 days from the date of purchase and with a valid receipt or account/tender lookup. Sephora products that are marked as final sale cannot be returned. There is an exception to the 30 day policy during the Holiday season. Premium electronics, watches and Sephora at Kohl's item(s) purchased after 11/1 can be returned until 1/31. Beverages are non-refundable and cannot be exchanged. Opened/unsealed breast pumps and pumping accessories are non-refundable and cannot be exchanged.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Neiman Marcus’s helpline:

Neiman Marcus provides comprehensive customer support for return-related inquiries. Their customer service team can be reached at 1-888-888-4757 or via email at customercare@neimanmarcus.com. Online chat support is also available on neimanmarcus.com. Customer service operates Monday through Saturday from 7am to 11pm CT and Sunday from 8am to 8pm CT, ensuring assistance is available when customers need it most.

How do I do returns for Neiman Marcus without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Neiman Marcus account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Neiman Marcus associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Neiman Marcus receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Neiman Marcus’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Neiman Marcus.

How long do refunds take to process?

• In-store returns are processed immediately. Online returns typically take 7-10 business days to reflect in your account after the item is received.

Do I have to pay for return shipping?

• Returns are free for most items within the continental U.S. Some oversized or special handling items may incur shipping fees.

Can I return items bought at Last Call to a Neiman Marcus store?

• No, Last Call purchases must be returned to Last Call stores or through the Last Call return process.

What if my item arrives damaged?

• Contact customer service immediately. Damaged items should be reported within 48 hours of delivery for prompt resolution.

Can I exchange an item instead of returning it?

• Yes, exchanges can be processed in-store or online. For online exchanges, you'll need to return the original item and place a new order.

How do I return an online purchase to a store?

• Bring your item with the packing slip or order number to any Neiman Marcus store. Beauty products and some designer items may have restrictions.

What happens if I miss the return window?

• Returns after the designated window are evaluated case by case and may be accepted for store credit at a reduced value.

Have any further questions? You can check out Neiman Marcus’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping