What is Quill’s return policy?
Confused over how to start the return process for Quill?
For Quill, their official return policy states that:
Quill provides a 30-day return policy on the majority of its products. If you are not satisfied with a product, you can return it within 30 days of purchase for a full refund or replacement. Items must be returned in their original condition (unused) and preferably in the original packaging. Exceptions: Technology and electronics items (like printers, shredders, computers, etc.) have a shorter return window of 14 days from receipt - these must be returned within two weeks for a refund. Similarly, larger office machines and furniture items should be returned within 14 days. Unopened ink and toner cartridges can be returned within 30 days, but Quill does not accept returns of opened ink/toner if they are not defective (however, Quill Brand® ink and toner comes with a lifetime product guarantee against defects). Some healthcare and medical supply items sold by Quill are non-returnable due to hygiene and safety regulations (these are marked on the site as such - e.g., personal protective equipment or anything that expires). Digital software and gift cards are also non-returnable. Quill's overall approach is 100% Satisfaction Guaranteed," so they will work with customers even beyond these guidelines on a case-by-case basis to ensure satisfaction."
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | Quill allows returns of most products within 30 days of purchase. Electronics have a 14-day return window. Returns are free and easy - Quill provides prepaid UPS return labels. Items must be unused and in original packaging for a full credit. |
| Return Time Period | 30 days |
| Non Returnables | Health and safety products (like PPE), perishable goods, and custom-printed orders are not eligible for return. Opened software or media and gift/prepaid cards are also non-returnable. |
| Contact Details | For return help, you can call Quill at 1-800-982-3400 or use their online Help Center and live chat. Quill makes returns easy with responsive support - they'll even generate labels or schedule pickups as needed. |
Upload your Quill receipt
Upload your Quill receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Quill.
Online (Free) Returns: Quill makes returns easy through their website. Log in to your Quill account, go to your Order History, and select the order/item you want to return. Click "Return" and follow the prompts - you'll be able to print a prepaid UPS return shipping label at no cost to you. Pack the item securely (ideally in its original box with all parts/manuals) and affix the UPS label. Drop it off at any UPS pickup location or give it to a UPS driver.\nBy Phone: If you prefer or if you have an issue with the online process, you can call Quill's customer service at 1-800-982-3400 within 30 days of purchase. Provide your order number and they will generate a return authorization and either email you a shipping label or arrange a pickup. \nNo RMA number is required to be written on the box - once you use Quill's return label, it's traceable in their system. Once Quill receives your returned item at their warehouse, they typically process the refund within a few business days back to your original payment method or Quill account.
What is the Quill’s return time period?
Quill's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Quill?
Quill identifies a few product categories as non-returnable or restricted:\n- Medical, healthcare, and sanitary supplies: Items like first aid products, PPE (masks, gloves, sanitizers), thermometers, etc., are generally final sale (for safety/hygiene reasons) and not returnable unless defective.\n- Perishable or dated products: Any food, beverage, or medicine and any item with an expiration date cannot be returned.\n- Customized/personalized items: Custom stamps, business cards, or any item imprinted with your logo/content are not returnable (unless Quill made an error in printing).\n- Gift cards and pre-paid cards: Non-returnable and non-refundable.\nAdditionally, opened software or opened video games/DVDs are not returnable to Quill if not defective (defective media would be exchanged for the same title).
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Quill’s helpline:
Quill's Customer Service can be reached at 1-800-982-3400 (Monday-Friday) for any return inquiries or assistance with the process. You may also use Quill's live chat on their website or the "Help Center" online to initiate returns or ask questions. If you prefer self-service, the Quill website's return tool is available 24/7 to generate return labels.
How do I do returns for Quill without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Quill account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Quill associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Quill receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Quill’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Quill.
Do I have to pay for return shipping at Quill? No - Quill offers free returns. When you use Quill's online return process or contact their customer service, they provide a prepaid UPS shipping label so you don't pay for return shipping.\n\nIf I buy electronics from Quill, can I return them after 30 days? Electronics (and office machines) have a strict 14-day return window at Quill. If you try to return electronics after 30 days, it will likely be refused. However, if the product is under manufacturer warranty, Quill can help coordinate repair/replacement through the manufacturer, but a straightforward return for refund would not be available past 14 days.
Have any further questions? You can check out Quill’s FAQ page for other common enquiries at this link.
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