What is Sephora’s return policy?
Confused over how to start the return process for Sephora?
For Sephora, their official return policy states that:
Sephora's return policy allows for returns of most new or gently used items within 30 days of purchase for a full refund in the original payment method. For returns made after 30 days and up to 60 days, Sephora typically issues store credit instead of a refund.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Sephora accepts in-store returns for items purchased in-store at any location. Online purchases can be returned by mail or at a store, with a prepaid label available (shipping fees may apply). |
Return Time Period | 30 days |
Non Returnables | Open or used beauty, personal care items, Gift cards, prepaid cards, and phone cards, Opened airbeds, Custom or personalized items, Specialty items like alcohol perishable food, Breast pumps, Digital downloads and opened media (like CDs, DVDs, video games). |
Contact Details | 1-877-737-4672 |
Upload your Sephora receipt
Upload your Sephora receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Sephora.
- In-Store Returns: Items purchased in-store can be returned at any Sephora location.
- Online Returns: You can return items purchased online by mail or at any Sephora store. For returns by mail, a pre-paid return label is provided, but a shipping fee may be deducted from the refund.
- Opened/Used Products: Sephora generally accepts returns of lightly used products, as long as they’re within the 30- or 60-day window.
- Final Sale Items: Some products may be marked as final sale and are non-returnable.
What is the Sephora’s return time period?
Sephora's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Sephora?
At Sephora, certain items are non-returnable due to safety, hygiene, and personalization policies. These include gift cards, which cannot be returned or exchanged for cash. Products marked as "final sale" are also non-returnable, and this typically applies to certain limited-edition items, discounted products, or personalized merchandise. For health and safety reasons, some stores may limit returns of heavily used products, though lightly used items are generally accepted if within the specified return window. As policies can vary slightly by location, it’s recommended to check with your local Sephora for any specific non-returnable item guidelines.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Sephora’s helpline:
You may also contact their customer service team at 1-877-737-4672. Representatives are available: MON-FRI: 5am - 9pm PT SAT-SUN: 6am - 9pm PT
How do I do returns for Sephora without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Sephora account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Sephora associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Sephora receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Sephora's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Sephora
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Sephora.
I need to mail back a return but I misplaced the box to the product itself. The product is unused. Can I ship this back for refund?
- Yes, you can! As long as the item is gently used you can still return it without the original packaging.
Have any further questions? You can check out Sephora’s FAQ page for other common enquiries at this link.
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