What is Shopee’s return policy?

Confused over how to start the return process for Shopee?

For Shopee, their official return policy states that:

Shopee’s return policy allows buyers to request a return and/or refund for items under certain conditions, such as receiving defective or damaged products, wrong items, or unreceived orders. Returns are generally accepted within 15 days of delivery, and items must be returned in their original, unused condition with packaging and tags intact. Buyers can initiate the return process through the Shopee app. The return shipping costs are covered by the seller if the return is due to seller fault. Refunds are processed after confirmation from the seller or, if necessary, by Shopee. Certain exclusions apply, such as for change of mind returns on specific products.

Here is a summary table:

Aspect	Details
Return Policy	Shopee offers returns and refunds within 15 days for faulty, damaged, or incorrect items. Items must be returned in original condition. Sellers cover return shipping if at fault. Some items are non-returnable, like change-of-mind purchases. Refunds are processed after seller confirmation or by Shopee.
Return Time Period	15 days
Non Returnables	Opened or used items, sealed products like cosmetics, food, digital products, custom-made items, or health and safety items like undergarments. Shopee Mall items may have different return policies. Always check the return policy before purchasing.
Contact Details	65 6681 9111 for Singapore. Different countries would have different contacts.

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Shopee.

Open the Shopee app and go to "Me" > "To Return/Refund."
Select the order you want to return and choose "Return/Refund."
Choose the reason for the return (e.g., item is faulty, damaged, etc.).
Follow the instructions to pack the item and ship it back, if required.
Submit your return request within 15 days of delivery.
Wait for Shopee's approval and the seller's confirmation before receiving your refund.

What is the Shopee’s return time period?

Shopee's return policy allows customers to return most items within 15 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Shopee?

Shopee has certain items that cannot be returned, including those that are opened or used, such as sealed products like cosmetics and personal care items, as well as food or perishables. Digital products, like software, e-vouchers, or downloadable content, are also non-returnable. Custom-made or personalized items, as well as health and safety products like undergarments, are generally ineligible for return. Additionally, Shopee Mall items may have different return policies and may not follow the same guidelines as non-Shopee Mall products. Always verify the return policy of an item before making a purchase.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Shopee’s helpline:

Shopee's contact details for customer support are as follows: Phone: You can reach Shopee customer service at their hotline from 8 AM to 10 PM (Monday to Friday) and 8 AM to 6 PM (Saturday and Sunday). Live Chat: Available 24/7 via the Shopee app. Email: Support can be reached through the app or website for specific inquiries. You can also visit the Shopee Help Center for more assistance.

How do I do returns for Shopee without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Shopee account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with Shopee associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Shopee receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Shopee’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Shopee.

How do I request a return or refund?

Go to "My Orders," select the item, and choose "Return/Refund." Follow the steps in the app or website to complete the request.

How long does it take for a refund to be processed?

Refunds are processed after Shopee confirms the return. It may take up to 7 days for the refund to be credited to your account.

Can I change my order after it has been placed?

Once an order is placed, changes cannot be made. You can cancel the order before it is shipped, and place a new order.

How do I cancel my order?

You can cancel an order before it is shipped by going to "My Orders" and selecting the "Cancel Order" option.

What should I do if my item is damaged?

Report the issue via "My Orders" by selecting the item and choosing "Report Issue" or "Return/Refund." You can provide evidence, such as photos, of the damage.

Have any further questions? You can check out Shopee’s FAQ page for other common enquiries at this link.

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