What is Staples’s return policy?
Confused over how to start the return process for Staples?
For Staples, their official return policy states that:
Staples offers a 30-day return window on most items, with some category-specific exceptions. Technology products (including computers, printers, and other electronics) and small appliances must be returned within 14 days of purchase. Furniture items also carry a 14-day return period. Office supplies have no set time limit for returns - they can be returned at any time as long as they're in new condition. Unopened software, movies, and music can be returned within 30 days, while opened software is non-returnable (unless defective). Preferred members (such as business or teacher program members) enjoy extended return periods (typically double the standard window for electronics and furniture). All returns require items to be in like-new condition with original packaging; opened or used items may be denied a refund or exchange. If an item is damaged or defective, Staples will work to provide a replacement or refund.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Most items can be returned within 30 days, but electronics and furniture must be returned within 14 days. Items should be new and in original packaging for a full refund. |
Return Time Period | 30 days |
Non Returnables | Opened software, digital downloads, and custom-printed/personalized items are not eligible for return. All other items must be in resaleable condition (unused, with original packaging) to qualify for a return. |
Contact Details | For any return help, you can call Staples at 1-800-333-3330 or use their online Help Center/chat. Staples representatives will guide you and provide any needed return labels or assistance. |
Upload your Staples receipt
Upload your Staples receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Staples.
In-Store Returns: Bring the product and your receipt to any Staples store's customer service desk within the return period. Online Purchases: Initiate a return through your Staples.com account or the Staples mobile app by locating the order and selecting Return." Staples provides a free pre-paid return label - print it out, attach it to the package, and drop the item off at the designated carrier. Ensure the item is in original packaging with all accessories/manuals. Staples will issue a refund to the original payment method once the returned item is received and processed. (If you prefer, online purchases can also be returned to a Staples store with the packing slip or order confirmation.)"
What is the Staples’s return time period?
Staples's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Staples?
Non-returnable items: Opened or used software (unless defective) and any digital/downloadable software purchases are not returnable. Custom-made or personalized items are also final sale. Additionally, items not in original condition (e.g., missing packaging or parts) may be refused or subject to denial of refund.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Staples’s helpline:
Staples Customer Service is available at 1-800-333-3330. You can also visit the Staples Help Center online for live chat support or use the Staples mobile app to initiate and track returns.
How do I do returns for Staples without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Staples account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Staples associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Staples receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Staples's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Staples
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Staples.
Can I return a laptop or other tech product after 14 days? No, Staples requires most electronics (like laptops, tablets, and printers) to be returned within 14 days of purchase (28 days for Staples Rewards Preferred members). Returns beyond that for electronics are generally not accepted unless there's a verified defect and special approval is given.
What if I bought from a retailer? Products not purchased directly from Lenovo must be returned to the original seller - Lenovo won't accept those returns.
Have any further questions? You can check out Staples’s FAQ page for other common enquiries at this link.
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