What is Travis Perkins’s return policy?
Confused over how to start the return process for Travis Perkins?
For Travis Perkins, their official return policy states that:
Yes, we’ll be pleased to take back any items that are in a resellable condition within 14 days of purchase. You can arrange collection by emailing us at customerservice@travisperkins.co.uk or calling 0330 123 3846 with your order number and product details. The return of perishable items (i.e. cement, plaster) will not be accepted. For a full list of items that cannot be returned please see the section "There are occasions where you cannot return Products” in our Conditions of Sale. Please note that our minimum charge for this collection service is 15% of the order value and may be more depending on your location and product type. Once the products have been returned, you will be refunded within 7 working days.
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | Returns are viable for purchases in a resellable condition within 14 days of purchase |
| Return Time Period | 14 days |
| Non Returnables | Custom-made items, sealed products that have been opened, used or altered, or hygiene-related items. Products damaged during use or without a manufacturing defect are also non-returnable. |
| Contact Details | 0345 850 0332 |
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Travis Perkins.
You can arrange collection by emailing us at customerservice@travisperkins.co.uk or calling 0330 123 3846 with your order number and product details, they must be returned in their original condition within 30 days of the date of delivery to you
What is the Travis Perkins’s return time period?
Travis Perkins's return policy allows customers to return most items within 14 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Travis Perkins?
Travis Perkins does not accept returns on custom-made items, sealed products that have been opened, used or altered, or hygiene-related items. Products damaged during use or without a manufacturing defect are also non-returnable.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Travis Perkins’s helpline:
You can contact Travis Perkins via the following methods: Customer Service Phone: 0345 850 0332 Email: You can reach them through the contact form on their website. Website: www.travisperkins.co.uk
How do I do returns for Travis Perkins without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Travis Perkins account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Travis Perkins associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Travis Perkins receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Travis Perkins’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQ Section
Beyond what we have covered, here are some common questions relating to processing returns at Travis Perkins.
Will I receive a re-stocking charge?
- If they do accept a return of the Products, the products must be returned in their original condition within 30 days of the date of delivery. Please note that they may deduct a reasonable restocking charge from the amount of your refund. You will not be charged a restocking fee if you cancel your order under your Consumer Cancellation Rights.
Have any further questions? You can check out Travis Perkins’s FAQ page for other common enquiries at this link.
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