What is Walgreens’s return policy?
Confused over how to start the return process for Walgreens?
For Walgreens, their official return policy states that:
Eligible items purchased at Walgreens or on Walgreens.com may be returned or exchanged at any Walgreens store within 30 days of purchase date and must be accompanied by the original receipt or Order number. Refunds will be issued to the original form of payment. Your satisfaction is 100% guaranteed on all Walgreens brand products! If you are not completely satisfied, return the unused portion to a local Walgreens or Duane Reade store and we will refund the full price including shipping. All returns and exchanges are subject to our verification process and to applicable laws. We reserve the right to limit, or refuse returns or exchanges, including if the return is a potential health or safety risk, violates or abuses the return policy, or involves any fraudulent activity. Walgreens reserves the right to modify its return policy at any time. Oversized Items For large bulky items such as electric wheelchairs, scooters, lift chairs, and oversized home medical equipment please contact Customer Care at 1-877-250-5823 for special return instructions. Do NOT return these items to a store.
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | Most items can be returned within 30 days of purchase with a receipt for a full refund to the original payment method. Without a receipt, customers can receive store credit for the lowest sale price of the item in the past 60 days with valid ID |
| Return Time Period | 30 days |
| Non Returnables | Gift cards, pre-paid cards, phone cards, mobile phones, bathing suits, underwear, earrings, sexual wellness items, seasonal products, hazmat items, or COVID-19 testing kits. |
| Contact Details | 1-800-925-4733 |
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Walgreens.
- To return an item to Walgreens, first gather your receipt and the item(s) in their original packaging if possible. Head to any Walgreens store and visit the customer service counter where a staff member will process your return.
- If you don't have a receipt, you'll need to present a valid photo ID. For online purchases, you have two options: either bring the item to a physical store along with your order confirmation, or initiate a return through your online account where you'll receive a prepaid shipping label to mail the items back.
- Pack the items securely in their original packaging if possible, attach the shipping label, and drop off at any UPS location.
What is the Walgreens’s return time period?
Walgreens's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Walgreens?
We cannot accept returns for gift cards, pre-paid cards, phone cards, mobile phones, bathing suits, underwear, earrings, sexual wellness items, seasonal products, hazmat items, or COVID-19 testing kits.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Walgreens’s helpline:
Call 1-800-WALGREENS (1-800-925-4733) or visit store customer service desk
How do I do returns for Walgreens without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Walgreens account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Walgreens associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Walgreens receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Walgreens’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQ Section
Beyond what we have covered, here are some common questions relating to processing returns at Walgreens.
Can I return prescription medications?
- No, by law prescription medications cannot be returned. What form of refund will I get without a receipt?
- Store credit will be issued on a Walgreens merchandise card. How long do I have to return photo orders?
- Photo orders must be returned within 14 days.
Have any further questions? You can check out Walgreens’s FAQ page for other common enquiries at this link.
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